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Run - don't walk in the other direction. Any one of the 30 other furniture stores on Rte 110 in Farmingdale is a better option than the inept, dishonest and poorly trained customer service people at THE PLACE in Farmingdale......

Ordered a cocktail table and coffee table in Feb 2010. Told 4-6 weeks for delivery. Inquired each month and each time I was forced to tell my story and given a different run around. Asked to speak to a manager. Told one would call back. No one EVER did. I was told this MANY, MANY Times!!! Finally in May, I called and spoke to a customer service rep who told me that he would cancel my order and that I needed to come into the store to get my refund (stupidly - I paid the deposit in cash). I told him I would do that when I got a chance because I live 30 miles away. He said there was no other option. They could not mail me a check.

This morning- the warehouse calls to tell me my furniture has arrived....even though I cancelled it. I called the store (put on hold forever), and am now told than I must come in with the PINK paper which is my contract to "cancel" the order and they will mail me a check. No cash back. I ask if I can scan and email it. Annoyed at no cash back, I don't want to drive 30 miles to drop off a piece of paper but they tell me they can't process my refund without the original (thank goodness I have it, apparently all would be lost if I didn't). if they can process the refund if I fax or scan and email the copy and then, when I come in to drop off the original the check would be prepared. They are inflexible. None of these options are do-able. They need the pink copy of the contract to start the process and no other option will do. I need to drive the 30 miles to drop it off or the process cannot be started to process my refund. They say I can mail it, but I don't dare...It will get "lost" and I'll be out my $350. This is all after THEY failed to abide by the contract which is written on this dumb pink piece of paper that says they will deliver in 4-6 weeks.

Spoken to 4 different people. No manager will EVER get on the line. Inflexible. Rude. NEVER deliver when they say they will.....STAY AWAY if you don't want to be frustrated and ripped off.......

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Anonymous
#480857

THEY ARE A BUNCH OF NO GOOD BASTARDS THE ENTIRE INDUSTRY SUCKS . EVERY SON OF A *** ON 110 HAS FILED CHAPTHER 11 AND *** THOUSANDS OF CUSTOMERS OUT OF THEIR DEPOSITS FROM THOSE BASTARDS AT ASHLEY RAYMOOR AND FLANAGAN AND THAT NO GOOD SONOF A *** AUCTIONEER ROY PREAGER THAT RA T ***

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